MemberHost vs Rocket.net for Membership and Course Sites
How Rocket.net's Managed and Enterprise plans compare with MemberHost for logged-in WordPress sites: edge caching, PHP workers, support scope and what the uptime guarantee covers.
Rocket.net is managed WordPress hosting with every site behind Cloudflare Enterprise. Its Managed plans start at $30 a month ($25 billed annually) and list “Unmetered” visitors and “Unlimited” PHP workers; its Enterprise plans start at $649 a month with dedicated CPU cores and RAM (Rocket.net pricing). Support is available around the clock by live chat and tickets. MemberHost focuses on WordPress membership, course and community sites, and gives each client a node or cluster of its own, configured for that site’s plugins.
This comparison was prepared by MemberHost from each company’s public documentation, checked on 15 September 2026. MemberHost is not affiliated with or endorsed by Rocket.net or LifterLMS, and both names are trademarks of their owners. Contract-specific terms may differ from what is published. If something here has changed, tell us and we will correct it.
At a glance
| Rocket.net Managed | Rocket.net Enterprise | MemberHost | |
|---|---|---|---|
| Pricing | From $30 a month, or $25 billed annually; Starter includes 10GB storage and 50GB bandwidth, with overages at “$2/GB” and “$0.08/GB” | From $649 a month | No fixed tiers. Priced per site on traffic, plugin stack and support needs |
| Resources | “one server contains many isolated websites” (Rocket.net) | Dedicated CPU cores and RAM, from 8 cores and 64GB (Rocket.net pricing) | Each client gets its own node or cluster with dedicated resources, running as virtual machines on bare metal servers from data centre partners, on hardware we specify (performance) |
| PHP workers | “Unlimited” | “Unlimited” | Configured per site (concurrent users) |
| Visitors | “Unmetered” on the pricing page, while the Terms of Service bill visitors above “advertised unique visitor allowances” at “$1.00 per 1,000 visitors” (Rocket.net terms). Ask whether that applies to your plan | We could not tell from public pages whether the visitor clause applies; ask | No published visit tiers; any traffic or overage terms are set out in your plan (terms) |
| Object caching | “Free Redis” (Rocket.net) | Redis, Object Cache Pro and Relay included (Rocket.net Enterprise) | Set per site, with Redis or Relay where the stack suits them and MemberPress tested before object caching goes on, given its known incompatibility |
| Plugin problems | Will “help debug and fix your site as best as we possibly can”, typically drawing “the line at code changes” (Rocket.net) | Same, plus a private Slack channel | Worked on as part of hosting, at the server and application level (performance) |
| Support hours | “24/7/365” live chat and tickets (Rocket.net pricing) | Adds a 24/7/365 emergency phone line and a 60-second response guarantee | Not 24/7 |
| Uptime commitment | “99.99%” Uptime Guarantee on the pricing page | Same | 99.9%, with published terms (our SLA) |
Edge caching and logged-in members
Rocket.net’s design leans on its edge network. It says its “origin hosting servers only seeing 8-10% of total traffic because of our global Enterprise CDN” is why “Rocket.net doesn’t need to limit PHP workers or other resources” (Rocket.net). That is an average across its platform, not a figure for membership sites.
Signed-in traffic works differently. Rocket.net’s own list of what is not cached includes “Logged-in user sessions” and “Personalized dashboard content” (Rocket.net). Images, CSS and JavaScript still come from the edge, and Redis can take load off the database, but each member’s dashboard, lesson or feed page is built by WordPress on the origin server. How a standard Managed server behaves when a lot of that arrives at once isn’t something we could find documented, so it’s worth asking, or testing.
Rocket.net itself points heavier dynamic sites to Enterprise: “If you’re running a busy LMS or WooCommerce store, the Enterprise option is perfect for you!” (Rocket.net Enterprise). LifterLMS moved its own sites to Rocket.net Enterprise in 2026 and reported that “checkout and /wp-admin, i.e., the dynamic parts of the website that cannot be cached”, “held up too” (LifterLMS). That is one customer’s account, not an independent benchmark, but it is relevant to course sites.
At MemberHost each client’s node or cluster is dedicated to that client, and we can load test a staging copy of your site on the paths members use before you decide. Dedicated cores and memory are a starting point, on Rocket.net Enterprise or with us; how your own workload runs is what a test shows.
Support and plugin problems
Rocket.net describes a support team that gets involved in plugin problems. It says its team “will help debug and fix your site as best as we possibly can. We typically draw the line at code changes, but we will even help communicate with the necessary parties to solve issues” (Rocket.net).
MemberHost treats plugin and WordPress-level problems as part of the hosting work, with changes made at the server and application level (performance), and our sister agency MemberFix has been working on membership sites since 2011, which shapes how we approach these problems (about us). Both hosts take plugin problems seriously; ours is the approach built around membership, course and community sites.
Rocket.net is available at any hour, and its Enterprise customers also get a 24/7 emergency phone line. We are not a 24/7 service.
Uptime terms
| Rocket.net | MemberHost | |
|---|---|---|
| Commitment | “99.99%” Uptime Guarantee, shown on the pricing page | 99.9% of each monthly billing period |
| What it covers | We could not find terms that define it | “Necessary Services” needed for your site to be reachable |
| Main exclusions | We could not find an exclusion list tied to the 99.99% figure. The Terms of Service reserve the right to suspend service for maintenance, upgrades or repair | Third-party services, maintenance in a daily 2am to 5am window (data centre local time), emergency maintenance, scheduled outages, force majeure including external service providers, traffic beyond the plan, client code and configuration, changes by other parties, and WordPress or plugin downtime while the server itself stays up |
| Remedy | The Terms of Service provide a “pro-rata refund” of fees for service “interrupted or rendered inoperable due solely to” a breach of Rocket.net’s warranty | Credits applied to future invoices, capped at the month’s value, never paid in cash, requested within 30 days, and the SLA’s remedies are the sole remedy |
| Source | Rocket.net pricing, Rocket.net terms | Our SLA |
In the public pages we reviewed, we could not find terms linking credits or exclusions to the 99.99% figure. If the guarantee matters to your decision, ask Rocket.net for the written terms before you buy. Our SLA is published at /sla and provides eligible credits against future invoices rather than compensation for lost revenue; for keeping a launch standing, read the reliability guide.
Rocket.net may fit better when
- Most of your traffic is anonymous and worldwide, so Cloudflare Enterprise serves a large share of it from the edge.
- You want chat support at any hour, and on Enterprise an emergency phone line and a private Slack channel.
- You run a demanding dynamic site and Enterprise’s dedicated CPU and RAM fit the budget. LifterLMS chose it for its own sites.
- You want to try it with a refund window. Rocket.net offers “a 30-day money back guarantee on all of our services except for our Enterprise hosting plans” (Rocket.net pricing).
- You manage several sites and want published plans with a set number of installs.
MemberHost may fit better when
- Your members are signed in most of the time, and you want the capacity for that traffic planned with you, on dedicated resources from the start.
- You want written uptime terms you can read before signing (our SLA).
- You want object caching checked against your actual plugins before it is switched on, especially MemberPress with its known incompatibility.
- A synced standby matters to you, which our clustered setups provide through failover sync (uptime).
It’s not a match if 3am support is the priority, you want a published price to compare, the site isn’t built on WordPress, or you’d rather not get on a call first.
What switching looks like
Rocket.net says “we provide unlimited free WordPress migrations with every package” (Rocket.net).
With us, onboarding begins with a review of how your plugins are configured, and the migration is free. Before you commit, we can clone the site to staging and load test logins, lessons or checkout. On refunds, anything reasonable gets granted; on leaving, we will fully assist your move to whichever host you pick.
Frequently Asked Questions
Does Rocket.net really have unlimited PHP workers?
Its pricing page lists “Unlimited” on every plan, and Rocket.net explains that its edge network means origin servers see “8-10% of total traffic”. Logged-in sessions are not cached, so for a membership site ask how a standard server handles a surge of signed-in members, or test it.
Does Rocket.net publish an uptime SLA?
Its pricing page shows a “99.99%” Uptime Guarantee. We could not find published terms defining what it covers, what is excluded or what credits apply; the Terms of Service offer a pro-rata refund when service is inoperable solely because of Rocket.net’s breach of its warranty (Rocket.net terms).
Does Rocket.net fix plugin problems?
It says it will help debug and fix your site as best it can, and typically draws the line at code changes (Rocket.net).
Does MemberHost offer 24/7 support?
No, and Rocket.net does. If reaching someone at 3am can’t be negotiated away, that point goes to Rocket.net.